Returns & replacements

Each Clibbie is made by hand for your order. If yours arrives damaged or defective, report it within 30 days of delivery and we’ll provide a replacement or refund.

Email info@roofusventures.com with your order number, a description of the problem, and a clear photo showing the issue.

Unused, non-personalized items may be returned within 30 days of delivery for a refund of the item price. The buyer pays return shipping. Email us first so we can confirm the return, then send the item by USPS to PO Box 105, Lindsborg, KS 67456. We can only receive returns by USPS at this address.

Personalized items, used items, and items damaged after delivery cannot be returned for a change of mind.

We’ll review your message, then reply with the next steps. Approved replacements are sent at no additional cost. Approved refunds are returned to the original payment method once we receive the item (or, for damaged items, once we approve your photo); your bank may take additional time to post the credit.

Please review the product details, design, and color before checkout. If you’re unsure, contact us. We’re happy to help.